Product Safety and Recall Policy

At O Petit Loli, product safety is important. This Policy explains safety information for toys, games, puzzles, building blocks, musical instruments, pretend play products, outdoor play products, baskets, and creative activity and sensory play products, assembly, use, recalls, and product safety communications.

1. General Product Safety

Customers should read and follow all product instructions, warnings, assembly guides, care instructions, and safety information provided with the product.

Toys and activity products should be used only for their intended play or learning purpose and in accordance with the age recommendations and warnings provided with each product. Do not modify, cut, drill, damage, or misuse toys or their components.

2. Assembly Safety

Some products may require assembly. Customers are responsible for following assembly instructions carefully.

Improper assembly may cause instability, product damage, personal injury, or property damage.

For toys or games that require adult assembly or preparation, an adult should follow the product instructions and check that all components are correctly fitted before play.

3. Small Parts and Safe Play

Certain toys and activity products, including puzzles, building blocks, alphabet games, marble games, and stacking and sorting toys, may contain small parts. Follow the age recommendations and choking hazard warnings provided with each product.

If safety instructions or accessories are included, they should be used according to the instructions.

Keep small play pieces and accessories away from children for whom they are not age-appropriate. Do not allow children to put game pieces, marbles, building blocks, stacking and sorting pieces, or weaving materials in their mouths. Pretend play food is not food. Provide adult supervision as directed by the product instructions.

4. Children and Household Safety

Customers should keep loose assembly parts, packaging materials, plastic bags, and tools away from children and pets. Small toy components should be kept away from children for whom they are not age-appropriate. Packaging materials should be disposed of safely after unpacking or assembly.

5. Product Care

Follow all care instructions provided with the product. Avoid exposure to excessive moisture, direct heat, strong sunlight, harsh cleaning chemicals, or improper cleaning methods unless the product is designed for such conditions.

6. Product Recalls and Safety Notices

If we become aware of a product recall, safety notice, or corrective action affecting a product sold by us, we may contact affected customers using the contact information provided at purchase.

We may also provide instructions regarding repair, replacement, refund, disposal, or other corrective action.

7. Reporting Safety Concerns

If you believe a product presents a safety risk, stop using the product and contact us immediately at info@opetitloli.com or +33 4 68 75 85 23.

Please include your order number, product name, description of the safety concern, photos or videos, and product labels, batch numbers, or identifying information if available.

8. EU Product Safety Information

For products sold to consumers in the European Union, applicable product safety, manufacturer, importer, responsible economic operator, warning, and traceability information should be provided on the product, packaging, accompanying documentation, product page, or upon request where required by applicable law.

If you have questions about EU product safety information for a product, contact us at info@opetitloli.com.